At a glance
- Invoices for all registrations and renewals are invoiced on the 8th of the next month with 30 days payment terms
- If you delete a domain name or cancel a renewal request before we invoice the fee to you, we will not charge you
- We do not issue credit notes for new registrations or renewals
- Once an invoice is generated, you will be charged
We will charge you the appropriate fees for all the domain names that you register or renew on your tag each month. We issue our invoices on the 8th of each month and give you the option to receive them by email or post. We will charge the amount given in each of your monthly invoices to your credit account. If you send us a registration and renewal request for the same domain name in the same month, these requests will be consolidated into one registration request for the combined period of time.
We issue separate invoices for domain name registrations and renewals. These invoices include all the domain names that you have registered or renewed from 00:00:01 on the first day of the previous month to midnight on the last day of the previous month.
If you delete a domain name registration or cancel a renewal request before we invoice the fee to you, we will not charge you. Once we have produced our invoice we will not issue any credit notes and you will have to pay our invoice in full, even if the domain name is subsequently cancelled or detagged.
Provided we receive satisfactory references we initially set your credit limit at £500 although you may ask us for a higher limit. If your references are unsatisfactory or unavailable, we will ask you to deposit a sum of money against your credit account before you can make any transactions using our registrar systems. We reserve the right to suspend the use of your tag when you reach your credit limit, to reduce your credit limit and to refuse a request for a higher limit, in which case you can either make early payment of outstanding invoices or deposit a sum of money against your account.
Cancelling domain name registrations
If you register a domain name and successfully send a delete instruction to our registrar systems before midnight on the 7th day of the month following registration, we will not charge you. However please note that there is a limit to your use of the delete operation. The limit will be 5 domain names or 5% of domain names that have yet to be invoiced (whichever is higher). Once this limit is reached all delete requests will be rejected and the domain names will be invoiced.
We always issue the invoice for a new registration to the registering registrar. If you register a domain name, we will invoice you for the registration fee even if you release the domain name to another registrar before our invoice has been produced.
Cancelling domain name renewals
If you renew a domain name by mistake, you can cancel your renewal instruction by using the ‘unrenew’ operation at any time before we issue our invoice for the renewal fees and we will not charge you. However, after we have generated our invoice you will not be able to cancel a renewal request. Where a registration and renewal request have been consolidated, the unrenew facility is not available. If you wish to cancel the domain name, the delete operation should be used instead.
If you submit a renewal instruction we will invoice you for the renewal fee, even if you subsequently change the tag on the domain name.
Payment is due on monthly invoices within 30 days of the date of the invoice. If you do not pay an invoice, we reserve the right to suspend the use of your tag. We may also charge interest on balances unpaid for more than 60 days. You can find details on a range of payment methods.
VAT is excluded on invoices to our non-UK registrars based outside the EU.
VAT can be excluded from our invoices to our non-UK registrars who are business customers based in the EU. So that we can remove VAT from your invoices, you must give us your VAT registration number appropriate for the country in which you are based. You can enter this into your account details in our Online Service. Additionally please contact Customer Services on +44 (0) 1865 332233 or email email@example.com to request that you are invoiced excluding VAT.
Please see the HMRC web site for details.